BU288 Chapter Notes - Chapter 13: Job Enrichment, Organizational Commitment, Flextime
Document Summary
Interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Attitudes: conflicting parties might develop a dislike for each other, see each other as unreasonable, and develop negative stereotypes of their opposites. Behaviours: name calling, sabotage, or even physical aggression. Conflict process is managed in a collaborate way that keeps antagonism at a minimum, or is hidden or suppressed. Even without interaction or cohesion, people have a tendency to develop a more positive view of their own in-group and a less positive view of the out-group of which they"re not a member. Self esteem: identifying with successes of the group and disassociating oneself with failures boosts self-esteem and provides comforting feelings of social solidarity. People might identify with groups or classes based on personal characteristics (race, gender), job function (sales, production), or job level (manager, non-manager) Differences between groups might be emphasized by real differences in power, opportunity, clients served, etc.
