BU354 Chapter Notes - Chapter 8: List Of Fables Characters, Merit Pay, Human Capital
Document Summary
Comprehensive performance management system involves more than just performance appraisal. To achieve organizational goals, employees must meet individual performance goals. Organization who want to run an efficient and effective performance management system, will try to achieve following objectives: Transform org objectives into clear, understandable, measurable outcomes, should define success. Provide instruments for measuring, managing and improving the overall health and success of the organization. Include measure of quality, cost, speed, customer service, employee satisfaction, motivation. Shift from prescriptive, audit and compliance based management too ongoing, forward looking strategic partnerships. Have organizational goals cascade into refined goals for specific teams, units, individual: these can be time consuming, can risk being distorted down the chain; individual goal may not even end up contributing to organization goal. Linking up approach; each unit and employee clearly links their goal to the organization"s objectives. Popular way to ass"s organizational overall performance is balanced scorecard.
