HRM 3400 Chapter Notes - Chapter 7: Credit Union, Problem Solving, Decision-Making
23 May 2018
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HRM 3400 Chapter 7 Notes – Summary
Introduction
• Transportation coordinators can use management information reports to find the least
expensive way to ship products to market and to solve bottlenecks.
• A loan committee at a bank or credit union can use a group support system to help
them determine who should receive loans.
• Store managers can use decision support systems to help them decide what and how
much inventory to order to meet customer needs and increase profits.
• An entrepreneur who owns and operates a temporary storage company can use vacancy
reports to help determine what price to charge for new storage units.
• Everyone can be a better problem solver and decision maker.
• This chapter shows you how information systems can help. It begins with an overview of
decision making and problem solving.
Decision making and problem solving
• In most cases, strategic planning and the overall goals of the organization set the course
for decision making, helping employees and business units achieve their objectives and
goals.
• Often, information systems also assist with problem solving, helping people make better
decisions and save lives.
• For example, an information system at Hackensack University Medical Center
(www.humed.com) in New Jersey analyzes possible drug interactions.
• In one case, an AIDS patient taking drugs for depression was advised not to take a
therapeutic AIDS medication that could have dangerously interacted with the
depression medication.
Decision Making as a Component of Problem Solving
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