ORGS 1000 Chapter Notes - Chapter 11: Active Listening, Organizational Commitment, Job Performance
20 Sep 2016
School
Department
Course
Professor
Document Summary
Power the ability to influence the behavior of others and resist unwanted influence in return: 2 main types of power: organizational power and personal power, organizational power, legitimate power: power based on authority or position. Have a specific title name on the organizational chart. People cannot command employees to do things that are out of their scope: reward power: power based on the control of resources or benefits, coercive power: power based on the ability to hand out punishment. Operate on the principle of fear: personal power, expert power: power based on expertise or knowledge, referent power: power based on the attractiveness and charisma of the leader. Derived from an affection, admiration or loyalty towards a person. Increases commitment the target has a stake: inspirational appeal designed to appeal to one"s values and ideals, thereby creating an emotional or attitudinal reaction. Focus on the benefit to the target.
