GMS 200 Lecture Notes - Lecture 2: Learning Organization, Electronic Data Interchange, Expert System

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamediele Adukunle

Document Summary

Information technology and the new workplace: knowledge and knowledge workers provide a decisive (cid:272)o(cid:373)petitive fa(cid:272)tor i(cid:374) today"s economy, knowledge worker, intellectual capital, knowledge and intellectual capital are irreplaceable organizational resources, productivity of knowledge workers relies on, computer competency. Information competency: e-commerce (b2b & b2c, stages of development of e-commerce, secure online identity, establish web presence, enable e-commerce, provide e-commerce and consumer relationship management, utilize a service application model. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. It has changed the new workplace: data is raw facts and observations. Information is data made available for decision making: good information must be timely, high quality, complete, relevant, and understandable. The role of info in the management process: data information decision making. Info exchanges with the external environment and within the organization: types of information systems, management information system (mis, decision support system (dss, artificial intelligence (ai, expert systems (es)