GMS 200 Lecture Notes - Lecture 2: Expert System, Electronic Data Interchange, Problem Solving
2 Jul 2018
School
Department
Course
Professor
Outline
● Information Technology and the New Workplace
● The Role of Information in the Management Process
● Information and Decision Making
● Steps in the Decision-Making Process
● Current Issues in Managerial Decision Making
Information technology and the New Workplace
● Knowledge and knowledge workers provide a decisive competition factor in today’s
economy.
● Knowledge worker
→ intellectual capital
→ knowledge and intellectual capital are irreplaceable organizational resources.
→ the productivity of knowledge and knowledge workers depend on (1) computer competency
and (2) information competency
● Electronic commerce (B2C e-commerce, B2B e-commerce)
● Stages of development in e-commerce:
→ secure an online identity
→ establish a Web presence
→ enable e-commerce
→ provide e-commerce and customer relationship management
→ utilize a service application model
● IT facilitates communication and information sharing, reduction in the number of middle
managers, better organizational structure and excellent coordination and control.
● IT builds relationships with external environment.
● IT has changed the new workplace (email, P2P sharing).
● Data is raw facts and observations.
● Information is data made available for decision making.
● Good information must be timely, high quality, complete, relevant, and understandable.
find more resources at oneclass.com
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GMS 200 Full Course Notes
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Document Summary
The role of information in the management process. Knowledge and knowledge workers provide a decisive competition factor in today"s economy. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depend on (1) computer competency and (2) information competency. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. It has changed the new workplace (email, p2p sharing). Information is data made available for decision making. Good information must be timely, high quality, complete, relevant, and understandable. Data information decision making: information exchanges, management information system (mis, decision support system (dss, artificial intelligence (ai, expert systems (es, intranets and corporate portals, extranets and enterprise portals, electronic data interchange (edi) Performance deficiency actual performance being less than desired performance. Performance opportunity actual performance being better than desired performance.
