GMS 200 Lecture : Information and Decision Making- LECTURE 2.docx

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silvercockroach941

17 Oct 2012

School

Ryerson University

Department

Global Management Studies

Course

GMS 200

Professor

Bamidele Adekunle

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GMS 200 Full Course Notes

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Document Summary

Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge and intellectual capital are irreplaceable organizational resources. The productivity of knowledge and knowledge workers depends on 1. Provide a e-commerce and customer relationship management. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. It has changed the new workplace (email, p2p peer-to-peer file sharing) Good information must be timely, high quality, complete, relevant and uderstanble. Information is data made available for decision making. The role of information in the management process. Information exchanges with the external environment and within the organization. A performance deficiency is actual performance being less than desired performance. A performance opportunity is actual performance being better than desired performance. Problem solving is the process of identifying a discrepancy between actual and desired performance and taking action to correct it. A decision is a choice among possible alternative course of action.

Related Questions

3. Which of the following best describes the production orientation? a) Manufactured goods would sell regardless of their quality, because they were in short supply. b) Businesses have one or more departments specifically designed to understand consumers' needs and readily share this knowledge across departments. c) Production capabilities exceeded regular demand, competition increased and reaching new markets became more complex. d) It uses customer relationship management software. e) It uses production management software

5. The competency modeling approach may be increasing in popularity because: a) competency modeling is useful in today's rapidly changing environment. b) organizations were dissatisfied with the poor reliability of job analysis procedures. c) compared to job analysis, competency modeling provides a better explanation of required tasks. d) the increasing specialization of jobs requires a more rigorous procedure than job analysis. e) competency modeling is more useful than job analysis in hierarchical organizations.

Which of the following best defines organizational behavior?

A) It involves the study of groups of people coming together for collective bargaining.

B) It involves the study of what people do in a company and how it affects the company's output.

C) It involves analyzing different people in an industry with independent profit-centered motives.

D) It involves developing exclusively the knowledge of managers and senior-level employees.

E) It is a field that is not influenced by factors in the external world.