BUS 272 Lecture Notes - Lecture 7: Selective Perception, Communication Apprehension, Information Overload

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Bill Scott

Document Summary

Gratitude + act of compassion that you saw. Communication is the process of sharing information with other individuals. 70% of the variance in team engagement is determined solely by the manager. Organizational communication directly related to the goals, functions, and structure of human organizations organizational success is determined by the effectiveness of organizational communication. 3 types of formal communication: downward, upward, lateral. Example: a routine announcement in a multilevel organization is best to communicate through written channels, a small business"s organizational structure change is best to communicate through in-person meetings. The grapevine is the informal communication network that exists in any organization. There can be several different grapevines in one organization. Information is shared about organizational performance and personal matters. Sharing of information without using words to encode thoughts: examples: gestures, vocal tones, facial expressions, body positions. Cultural caveat: high-context cultures (such as china, korea) depend on subtle cues.