MHR 405 Lecture Notes - Nonverbal Communication, Organizational Communication, Organizational Learning

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Frank Miller

Document Summary

Process by which information is transmitted and understood between people. Sender/receiver have shared mental models of the communication context. Spoken and written channels very different w/ different strengths + weakness. Written mail slower but it improved written communication efficiency. The automatic process of sharing another person"s emotion by mimicking their facial expressions and other nonverbal behaviour. Communicates a collective sentiment - sharing the experience as part of drive to bond. The channel"s data-carrying capacity needs to correspond to communication activity. Use rich communication when situation is non routine and ambiguous. Media richness theory doesn"t apply to electronic channels because. Lean channels have less social distraction than do media rich channels. Written messages have advantage of presenting more technical detail than can occur through conversation. Job"s information load exceeds person"s capacity to process it. Some nonverbal gestures are universal, some are not. Report talk, give advice quickly, dominate conversation, apologize less often, less sensitive to verbal cues.