ORGS 1000 Chapter Notes - Chapter 4: Leisure Satisfaction, Job Enrichment, Emotional Contagion

• School: York University
• Department: Organization Studies
• Course: ORGS 1000
• Professor: Frank Miller

Document Summary

Las vegas-based e-commerce site specializing in shoes, apparel and electronics. Ceo hosts pajama parties and excessively blogs about various subjects. During coaching sessions employees can communicate and she their ideas. Employees get free lunches, access to a nap room and caretaker service. Health insurance is covered, job bonuses and there exists interaction between managers outside of the workplace. Call centre duties are integrated within the organization; employees delight the customer"s; go out of their way (order flowers or send personal notes) to encourage positive interaction. Pleasurable emotional state resulting from appraisal of one"s job/job experiences; represents how a person feels and thinks about his/her job. Satisfied employees may perform jobs better and remain in the company longer. Canadians identified corporate culture, opportunity to use skills and learn, as well as ability to learn to be drivers of job satisfaction: financial rewards, benefits, flexible work hours and stress among lest cited reasons. Values: things that people consciously/unconsciously want to seek/attain.