BU288 Chapter Notes - Chapter 10: Nonverbal Communication, Organizational Communication, Interpersonal Communication
Document Summary
Communication the process by which information is exchanged between a sender and a receiver. Interpersonal communication is the exchange of information between people. The simplest prototype for interpersonal communication is a one-on-one exchange between two individuals. The sender must encode his or her thoughts into some form that can be transmitted to the receiver. The receiver must perceive the message and accurately decode it to achieve accurate understanding. Effective communication communication whereby the right people receive the right information in a timely manner. Chain of command lines of authority and formal reporting relationships. Downward communication information that flows from the top of the organization toward the bottom. Upward communication information that flows from the bottom of the organization toward the top. Horizontal communication information that flows between departments or functional units, usually as a means of coordinating effort. Managers recognize that sticking strictly to the chain of command is often ineffective.
