EXAM BANK Chapter 12.docx

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Information Technology Management
ITM 100
Lin Ying Dong

Exam Name MULTIPLE CHOICEChoose the one alternative that best completes the statement or answers the question1 Enterprise systems provide value both by increasingefficiency and by providing firmwide information to help managers make better decisions1 A technical B accounting C operationalD financial2 Which of the following would NOT be considered a contact point 2 A Web site B retail store C intranet D email3 You have been asked to implement enterprise software for a manufacturer of kitchen appliances What is the first step you should take3 A Select the business processes you wish to automate B Select the functions of the system you wish to use C Map the softwares business processes to the companys business processes D Map the companys business processes to the softwares business processes 4 A buildtoorder supplychain model is also called amodel 4 A replenishmentdriven B pushbasedC demanddriven D supplydriven5 Which supply chain planning function determines how much product is needed to satisfy all customer demands 5 A order planning B replenishment planningC distribution management D demand planning6 Supply chainsystems manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner 6 A delivery B demand C execution D planning7 Enterprise application vendors have createdto make their own customer relationship management supply chain management and enterprise systems work closely together with each other7 A ebusiness suites B middlewareC ERP systems D legacy systems8 Theis tamed by reducing uncertainties about demand and supply when all members of the supply chain have accurate and uptodate information 8 A downstream portion B internal supply chainC upstream portion D bullwhip effect9 A companys suppliers suppliers suppliers and the processes for managing relationships with them is the 9 A upstream portion of the supply chain B downstream portion of the supply chainC suppliers internal supply chain D external supply chain10 Which of the following is an important capability for sales processes that is found in most major CRM software products10 A events management B lead managementC returns management D channel promotions management11 Susan is using a new system at workShe finds that it really has improved her effectiveness in dealing with employee issues such as setting objectives employee performance management performancebased compensation and employee trainingSusan is using what type of module 11 A PRM B SCM C CRM D ERM12 Firms useto improve coordination among their internal supply chain processes 12 A bit nets B internet C intranets D extranets13 Selling a customer with a checking account a home improvement loan is an example of13 A direct marketing B crosssellingC crosschannel promotions D operational CRM14 Marys job consists of the organizations and processes for distributing and delivering products to the final customers She works for a manufacturing plant Which portion of the supply chain does she deal with 14 A downstream portion B internal supply chainC bullwhip effect D upstream portion15 Lindas job consists of processes for transforming materials components and services furnished by their suppliers into finished products or intermediate products components or parts for their customers and for managing materials and inventoryShe works for a manufacturing plant Which portion of the supply chain does she deal with 15 A downstream portion B upstream portionC internal supply chain D bullwhip effect16 Which of the following is NOT true about enterprise systems16 A Enterprise system data have standardized definitions and formats that are accepted by the entire organization B Enterprise systems help firms respond rapidly to customer requests for information or products C Enterprise software includes analytical tools to evaluate overall organizational performance D Enterprise software is expressly built to allow companies to mimic their unique business practices 17 Marketing modules in CRM systems would provide tools for 17 A managing sales prospect and contact information B sales quote generation C identifying profitable and unprofitable customers D managing an advice telephone line
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