GMS 200 Chapter Notes - Chapter 2: Quality Management, Specific Performance, Stretch Factor

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Motion study: science of reducing a task to basic physical motions. Scientific management example ups, routes calculated carefully, give estimate time of how long take. Henri fayol publish book, identify 14 principal of proper management. Division of labour specialization of work will result in continuous improvements in skills/methods. Authority managers + workers need to understand that managers have the right to give orders. Discipline behaviours need to be grounded in obedience and derived from respect, there will be no slacking or bending of rules. Unity of command each employee should have one and only one manager. Unity of direction the leader generates single plan, all play their part in executing plan. Subordination of individual interests while at work, only work issues should be undertaken. Remuneration all should receive fair pay for their work, employee valuable. Centralization while recognizing difficulties in large organizations, decisions primarily made from the top.