Chapter 4

4 Pages
Unlock Document

Ryerson University
Information Technology Management
ITM 102
Muhammad Shahbaz

thThursday July 14 2011 Chapter 4 Enterprise SystemsValue Chain The value chain is a connected series of activities each of which adds value or supports the addition of 1value to the firms goods and servicesEvery action an organization takes from securing the necessary raw materials input to making the goods or service process to completing a transaction with a customer output is either a primary activity or support activityA transaction is an exchange of goods or services value between two or more partiesPrimary Activities Primary activities are directly related to the production and distribution of the organizations products and services that create business value for the organization and its customersExample primary activities include inbound logistics obtaining raw materials operations creating the product outbound logistics shipping the product and marketing sales and service selling the productSupportive Activities Support activities are value chain activities that an organization conducts to support the creation of business value Support includes 1 Firm infrastructure which we will call administration 2 Technology development 3 Human resource HR management 4 procurementInformation Systems that Supports Business ActivitiesFunctional Information Systems FISfocus on departmental activities to improve efficiency and effectivenessWorkflow Management Systems WMSA workflow represents the steps resources input and output data and tools needed to complete a business processA workflow management system WMS or business process management BPM focuses on a business process from beginning to endWMS enables modelling the steps of the business process to show the flow of work along with the state of the componentsTransaction Processing Systems TPSA TPS brings together the common components of ITA TPS must control the flow of both the activities and data involved in the transactionTPS must incorporatethe logic for controlling and enabling transactionsthe business rules of the organizationnecessary errorhandling logicManagement Information Systems MISBusinesses use captured and stored data to create information which is used for decision making
More Less

Related notes for ITM 102

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.