RMG 200 Chapter Notes - Chapter 13: Strategic Management, Disparate Impact, Organizational Culture

• School: Ryerson University
• Department: Retail Management
• Course: RMG 200
• Professor: Brent Bar

Document Summary

Chapter 13 | hrm & staff training issues. Retailers achieve their financial objectives by effectively managing their five critical assets: employees locations: merchandise inventory stores customers. Store managers are responsible for increasing the productivity of three of the retailer"s principal assets: the firm"s investments in its employees, its inventory, and its real estate. Management - a strategic approach of an organization to achieve its objectives by developing policies and plans for allocating resources. Leadership - a strategic approach of an organization to achieve its objectives by developing policies and plans for allocating resources. Coaching - the activity of supporting people to achieve their goals by goal setting, training, advising, encouraging, and rewarding their successes. Human resource management can be the basis of a sustainable competitive advantage for three reasons: labour costs account for a significant percentage of a retailer"s total expenses.