BUS 272 Chapter Notes - Chapter 12: Emotional Contagion, Servant Leadership, Internal Control

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Brummelhuis

Document Summary

Managing (supervising) is useful for stable, day-to-day situations. Giving feedback on the daily tasks done. Rewarding an employee for a job well done. Traits: leaders are born with special traits, personal qualities and characteristics that differentiate leaders from nonleaders. Behaviors: specific behaviours differentiate leaders from nonleaders. Extroversion: related to the way leaders emerge, sociable and dominant people assert themselves into situations. Conscientiousness: are disciplined and keep commitments they make. Emotional intelligence (ei): empathetic, predicts the traits between effective and ineffective leaders. Leadership is a skill set and can be taught to anyone, so we must identify the proper behaviors to teach potential leaders. Ohio state university study: initiating structure the defining and structuring of roles to attain goals. leaders with high initiating structure assigns group members to particular tasks, expects a certain level of performance and emphasize deadlines. Consideration job relationships that reflect mutual trust, respect for ideas, and regard for feelings.