BUS 272 Chapter Notes - Chapter 11: Relationship Marketing, Task Management, Extraversion And Introversion

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Leaders: the ability to influence a group toward the achievement of a vision or set of goals. Managing - useful for stable, day-to- day situations. Setting an example of ethical behaviour giving daily feedback on the daily tasks done. Rewarding an employee for a job well done. Provides a basis for selecting the right people for leadership. Ceo finds communication skills as most impoath giartant skill, followed by ability to motivate people, honesty, ability to listen, team building expertise, analytical skills, and aggressiveness in business. Implied we could train people to be leaders. Leadership is a skill set and can be taught to anyone, so we must identify the proper behaviors to teach potential leaders. The defining and structuring of roles to attain goals. Expects workers to maintain definite standards of performance. High level of group and organization productivity and more positive performance evaluations. Job relationships that reflect mutual trust and respect.