MGHB02H3 Chapter Notes - Chapter 13: Negotiation, Organizational Conflict, Role Conflict
Document Summary
Interpersonal conflict process that occurs when one person, group, or org subunit frustrates the goal attainment of another. Conflict in antagonist attitudes & behaviours: attitudes conflicting parties might develop dislike for each other, see each other as unreasonable, & develop neg. stereotypes, behaviours name calling, sabotage, or physical aggression. Research shows results of organizational conflict when there"s identification with a particular group or class of people. People tend to develop a more + view of their own in-group and less + view of the out-group that they are not a member of. Identifying with successes of one"s own group & disassociated oneself from out-group failures: attributing positive behaviour to your own work group. People identify with a number of groups/classes: could be based on . Personal characteristics (race/gender), job function, or job level. Differences between groups might be by real differences in power, opportunities, clients serviced, etc.
