Textbook Notes (368,117)
Canada (161,660)
MGHB02H3 (269)
Chapter 10

Chapter 10 Communication

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Department
Management (MGH)
Course
MGHB02H3
Professor
Julie Mc Carthy
Semester
Summer

Description
MGTB29 Chapter 10 Communication What is Communication p.338-339 Communication: process by which info is exchanged bw sender and receiver - interpersonal: exchg info bw ppl - encoding and decoding prone to more eror when msg inherently ambiguous or emotional Effective communication: right ppl recive right info in timely manner Basics of Organizational Communication p.339-340 Communication by Strict Chain of Command Chain of Command: lines of authority and formal reporting relationships 3 necessary forms of communication: 1. Downward communication: info that flow from top of organization towards bottom; 2. Upward communication: info flows from bottom to top 3. Horizontal communication: info flows bw departments or functional units as a means of coordinating effort; communication flow up and down from common manager - directives and instructions go down, ideas and suggestions pass upward - chain of command incomplete and ineffective path of communication Deficiencies in the Chain of Command => Informal Communication fails to consider informal bw members, grapevine might spread unsavoury and inaccurate rumours across organization => Filtering right info to right ppl inhibited Filtering: tendency for msg to be watered down or stopped during transmission www.notesolution.com
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