MGHB02H3 Chapter Notes - Chapter 10: Interpersonal Communication, Organizational Communication, Nonverbal Communication

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Published on 21 Apr 2013
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Chapter 10-communication
Communication: the process by which information is exchanged between sender and receiver
Interpersonal communication: the exchange of info between ppl
Effective communication: occurs when the right ppl receive the right info in a timely manner
Basics of Organizational Communication
Communication by Strict Chain of Command
Chain of command: lines of authority and formal reporting relationships
-under this system three necessary forms of communication can be accomplished
1. Downward communication: information that flows from the top of the organization toward the
bottom
2. Upward communication: information flows from the bottom of the organization toward the top
3. Horizontal communication: info that flows between departments or functional units, usually as
a mean of coordination effort
Deficiencies in the Chain of Command
o Informal communication: informal communication helps ppl accomplish their jobs more
effectively.
o Sometimes it doesn’t benefit, rumors begin
o Filtering:±: the tendency for a message to be watered down or stopped during transmission
o Open door policy: the opportunity for employees to communicate directly with a manger
without needing to go through chain of command
o Slowness: it is slow, slower for horizontal communication
Manager-Employee communication
o Consists of one to one exchange of info between a boss and an employee
How good is Manager-Employee Communication?
o The extent to which managers and employees agree about work-related matters and are
sensitive to each other point of view is one index for good communications
o Perceptual differences suggest lack of openness in communication which might contribute to
role conflict and ambiguity
Barrier to Effective Manager-Employee Communication
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Document Summary

Communication: the process by which information is exchanged between sender and receiver. Interpersonal communication: the exchange of info between ppl. Effective communication: occurs when the right ppl receive the right info in a timely manner. Chain of command: lines of authority and formal reporting relationships. Manager-employee communication: consists of one to one exchange of info between a boss and an employee. Conflict role demand: leadership role requires balance of both task and social-emotional functions, mangers have hard time with this. Mum effect: the tendency to abound communication bad news to others. Who participates in the grape vine: extraverts may be more likely to pass on info than introverts, those who lack self confidence high pass on info that gives them personal advantage. Pros and cons of grapevine: keep employs informed about important organizational matters, provide a test of employee reaction: managers may leak information, rumors may start.

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