MGHB02H3 Chapter Notes - Chapter 10: Nonverbal Communication, Organizational Communication, One Down
Document Summary
Communication: process by which information is exchanged between a sender and a receiver, interpersonal communication involves the exchange of information between two, simplest prototype for interpersonal communication is a one-on-one exchange people. between two individuals. Errors lead to a lack of correspondence between the sender"s initial thoughts and the receiver"s understanding of the intended message. Slip of finger can lead to improper encoding. Effective communication: communication whereby the right people receive the right information in a timely manner. Violation of any three results in ineffective communication. Communication by strict chain of command: chain of command. Lines of authority and formal reporting relationships. Three necessary forms of communication can be accomplished. Upward communication: info that flows from the top of organizations to the bottom, info flows form bottom of organization towards the top, information that flows between departments or functional. Horizontal communication units, usually as a means of coordinating effort.
