RSM270H1 Chapter Notes - Chapter 1,2: Supply Chain, Business Analytics
Document Summary
Success integrates operations-related strategy, processes that deliver products and services, and analytics to support ongoing decisions. Operations and supply chain management: design, operations, and improvement of systems that create and deliver firm"s primary products and services. Management of entire system that produces product or delivers service. Operations: transforming resources employed by firm into products desired by customers. Supply chain: processes that move information and material to and from manufacturing and service processes of the firm. Warehousing and storage processes that position products for quick delivery. Processes: one or more activities that transform inputs into outputs. Determine how anticipated demand will be met with available resources. Receiving shipment, verifying shipments, transferring shipments, authorizing supplier payments. Coordinate movement of goods and information through supply network. Run information systems to manage orders and payments from customers. Processes for receiving products sent back from customers and support for customers experiencing problems with delivered products.
