ORGS 1000 Chapter Notes - Chapter 8: Satisficing, Tacit Knowledge, Explicit Knowledge
11 Apr 2016
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Purpose: learning isn"t easy, but greatly afects decision making of employees. Posiive reinforcement reinforcement and they receive it themselves. Exincion increase desired behaviours increase desired behaviour dec. undesired behaviour dec. undesired behaviour give posiive outcome remove unwanted outcome give unwanted outcome remove posiive outcome pay increase, promoion, praise outcome must happen right ater behaviour. Purpose: employees learn 2 types of knowledge that afect the organizaion tacit knowledge is usually based on explicit knowledge. Example knowledge easily communicated and available to everyone informaion in a manual informaion in wriing (i. e. textbook) knowledge that is only learned through experience knowledge unable to be expressed in words intuiion, skills, insight, beliefs, mental models. Importance minor porion of what you need to know majority of informaion you need to know. Purpose: employees take tacit/explicit knowledge, and make efecive decisions. Raional decision-making model (maximizing outcomes by examining all alternaives) Purpose: problems that arise during non-programmed decision making.
