ORGS 1000 Chapter Notes - Chapter 8: Tacit Knowledge, Explicit Knowledge, Satisficing
22 Apr 2016
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Purpose: learning isn"t easy, but greatly affects decision making of employees. Social learning theory people learn by observing others. Behaviour modelling employees observe actions of others, learn from observations, and repeat observed behaviours (especially for tacit knowledge) the modelling process: Attentional processes: focus on model and: retention processes: remember behaviour, production processes: reproduce behaviour. Reinforcement: see model receive reinforcement and they receive it themselves. People learn differently due to their different orientations. Learning orientation: building competence is more important than demonstrating competence: failure = increasing knowledge/skills, improves self-confidence. Performance-prove orientation: demonstrate competence so others think favourably of you. Performance-avoid orientation: demonstrate competence so others won"t think poorly of you: fear of looking bad focus on skilled tasks. Extinction increase desired behaviours increase desired behaviour dec. undesired behaviour dec. undesired behaviour give positive outcome remove unwanted outcome give unwanted outcome remove positive outcome. Doing something to not get yelled at. Remove unwanted responsibilities if you perform well on other job aspects.
