MGMT1021 Chapter Notes - Chapter Ch . 8: Ethnocentrism, Group Cohesiveness
5 Dec 2016
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A process in which one part perceives that its interests are being opposed or negatively affected by another party: conflict has both positive and negative outcomes. Desired outcomes of conflict: agreement, stronger relationships, learning. Break this cycle with a culture placing high value on respect: discrimination and sexual harassment can grow out of these conflicts, can lead to workplace aggression and violence. Intergroup conflict: among groups , teams, and departments who experience group cohesiveness (cid:862)i(cid:374)-g(cid:396)oup(cid:863, can be bad also leads to group think for ex. See themselves as positively and morally correct and others as not. Exaggerate differences between them and other groups. The more members of different groups interact, the less intergroup conflict: reduces stereotyping. A single personality may by the root for entire intergroup experience. Neg. interaction with other groups third parties bring neg. gossip about other groups. Cross cultural conflict: can be monitored by using international consultants and building cross-cultural relationships.
