MGMT1021 Chapter Notes - Chapter 7-9: Brainstorming, Assertiveness, Satisficing

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2 Apr 2014
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Study Guide for Organizational Behavior Final
Chapters 7 & 8 Part 1:
Models of Decision Making
Decision making: identifying and choosing solutions that lead to a desired result
(1 Question)
The Rational Model: logical four-step approach to decision making. (2 Questions)
1. Identifying the problem
a. Problem- exists when the actual situation and the desired
situation differ
2. Generating alternative solutions
a. For routine decisions alternatives are readily available through
decision rules
3. Selecting a solution
a. Want to maximize the expected utility of an outcome
b. People vary in their preferences for safety or risk
c. Ethics should be considered
d. Evaluating alternatives assume they can be judged according to
some criteria
e. Assumes valid criteria exists
f. Each alternative can be compared to these criteria
g. Decision maker actually uses the criteria
4. Implementing and evaluating the solution
a. After solution is implemented, the evaluation phase is used to
evaluate its effectiveness
b. Optimizing: choosing the best possible solution
Conflict: one party perceives its interests are being opposed or set back by another
party. (one question)
Functional Conflict: serves organizations interests.
Dysfunctional conflict: threatens organizations interests
(one question on functional v. dysfunctional)
Antecedents of Conflict (2 questions)
Incompatible personalities or value systems
Overlapping or unclear job boundaries
Competition for limited resources
Interdepartment/intergroup competition
Inadequate communication
Interdependent tasks
Organizational complexity
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Unreasonable or unclear policies, standards, or rules
Unreasonable deadlines or extreme time pressure
Collective decision making
Decision making by consensus
Unmet expectations
Unresolved or suppressed conflict
Why People Avoid Conflict (1 Question)
Harm Failing
Rejection hurting someone else
Loss of relationship Getting What you want
Anger Intimacy
Being seen as selfish
Saying the wrong thing
The Conflict Iceberg
(The potential to move above and beyond the conflict, to have genuine empathy for
others)
Chapter 7 & 8: Part II
Simon’s Normative Model (3 Questions on descriptions)
Decision Making is characterized by:
1. Limited information processing
2. Use of judgmental heuristics
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