MGMT1021 Chapter Notes - Chapter 7-9: Brainstorming, Assertiveness, Satisficing
2 Apr 2014
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Identifying the problem situation differ: generating alternative solutions decision rules, selecting a solution, for routine decisions alternatives are readily available through, want to maximize the expected utility of an outcome, people vary in their preferences for safety or risk, ethics should be considered, evaluating alternatives assume they can be judged according to some criteria, assumes valid criteria exists, each alternative can be compared to these criteria, decision maker actually uses the criteria. Interdependent tasks: unreasonable or unclear policies, standards, or rules, unreasonable deadlines or extreme time pressure, collective decision making, decision making by consensus, unmet expectations, unresolved or suppressed conflict. Rules for brainstorming (1 question: defer judgment, build on the idea of others, encourage wild ideas, go for quantity over quality, be visual, stay focused on the topic, one conversation at a time. Step 1: the influence of tactics in the workplace (1 question: what are the tactics, rational persuasion, consultation c, coalition tactics, legitimating tactics.
