Chapter 10 lecture notes

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Department
Management (MGH)
Course
MGHB02H3
Professor
Julie Mc Carthy
Semester
Summer

Description
What Makes a Good Communicator? N people understand what you are saying N patience N activegood listener N confidence N understanding of different cultureseye contact N high emotional intelligencecontrol personal biases What Makes a Bad Communicator? N always interrupting N body gestures (showing lack of interest) N appears to be cold N not being heard Elements of Communication 1) sender 2) message 3) medium 4) receiver 5) feedback Process of Communication Thinking Encoding Transmitting Perceiving Decoding Understanding N this process does not always work out the way you want it to Effective Communication 1) right person 2
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