CHAPTER 15 notes.doc

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17 Apr 2012
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CHAPTER 15 - FAIR TREATMENT: THE FOUNDATION OF EFFECTIVE
EMPLOYEE RELATIONS
THE STRETEGIC IMPORTANCE OF EFFECTIVE EMPLOYEE RELATIONS
Employee engagement source of competitive advantage
Company spent time and money recruiting, selecting, and training
Treated fairly, legally and ethically
Organizational justice has three components
Distributive justicefairness and justice of an outcome of a decision
did I get an equitable pay raise?
Procedural justice fairness and justice of the process
is the process my company uses to allocate merit raises fair?
Interactional justice: fairness in interpersonal interactions by treating others with
dignity and respect
does my supervisor treat me with respect
EMPLOYEE ENGAGEMENT
A positive and fulfilling state of mind
Heightened emotional and intellectual connection that an employee has for their
job, organization, manager or coworkers that in turn influences the employee to
apply additional effort
DRIVERS OF ENGAGEMENT
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REMEMBER KEY TERM EMPLOYEE GROWTH
OUTCOMES OF ENGAGEMENT
Increase in company’s overall financial performance, retention, turnover
employees’ highest productivity
Better ideas
genuine commitment to the success of the organization
serves the individual, fulfilling a basic human need to be connected to worthwhile
endeavours and make a significant contribution
engagement is good for the company and good for the employee
EFFECTIVE EMPLOYEE COMMUNICATION
Employee engagement = informed employee = good communication skills vital
SUGGESTION PROGRAMS
employees offer suggestions
lets management continually monitor employees feelings and concerns
make it clear that employees have several communication channels
problems will not grow into big ones
EMPLOYEE OPINION SURVEYS
COMMUNICATION FROM MANAGEMENT
ie. Give them data on company performance
newsletters
verbal presentation
RESPECTING EMPLOYEE PRIVACY
Employers want to limit employees time wasted online, make sure they aren’t
doing illegal things on company technology etc.
Employees – concerned about privacy (anything beyond, name, title, business
address and telephone number)
Personal Information Protection and Electronic Documents Act (PIPEDA)
governs the collection, use, and disclosure of personal information across Canada,
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