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Chapter 6

BUS 272 Chapter Notes - Chapter 6: Procrastination, Role Conflict, Job Satisfaction


Department
Business Administration
Course Code
BUS 272
Professor
Lieketen Brummelhuis
Chapter
6

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22 Chapter
TEAMS VS GROUPS
Group is two or more people with a common relationship do not engage
in collective work that requires inter-depended effort.
Ex: co workers,
Team is a small number of people with complementary skills who are
committed to a common purpose, performance goals and approach for which
they hold themselves mutually accountable (inter-dependable)
Not all groups are teams but all teams can be considered groups
TYPES OF TEAMS:
These are the 4 most common kinds of teams in orgs
1. Problem-solving (or process-improvement) teams
2. Self-managed (or self-directed) Teams
3. Cross-Functional (or project) Teams
4. Virtual Teams
PROBLEM-SOLVING TEAMS
Group of employees from the same department
Meet for a few hours on regular basis to solve a problem
Goal is to improve quality, efficiency and work environment
They can only recommend solutions they don’t have authority to
implement solutions
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SELF-MANAGED TEAMS
Have authority to implement solutions
They have a lot of the responsibilities of a manager
Goal: to improve productivity and job satisfaction
Drawback: power struggles , conflict
o However conflict can be beneficial if people feel safe to speak up
within the group
CROSS-FUNCTIONAL TEAMS
People from different work areas and expertise but same hierarchical
level
Goal: achieve complex projects or tasks
Drawback: Time consuming, power struggles
o Takes time to build trust and teamwork
VIRTUAL TEAMS
Use computers to tie together physically dispersed members in order to
achieve a common goal
Facilitate global and telework
Goal: use and share knowledge efficiently
Drawbacks: can feel isolated, share less info overall, trust and
communication issues
MULTITEAM SYSTEMS
A collection of two or more interdependent teams that share a
superordinate goal: a team of teams.
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How do we go from a group of people to a team?
ROLES:
Roles set of expected behaviors of a person in a given position
Role expectations most roles are govern by role expectation -
how others
believe a person should act in a given situation
Role Conflict when individuals have two or more roles (parent and manager)
and they find that complying with one role requirement makes it difficult to
comply with another this can often lead to stress
Role ambiguity arises when a person is unclear about the expectation of
their role. Confusion can often lead the stress and bad feelings. Groups benefit
when all individuals know their roles well.
Role overload when what is expected of a person far surpasses what
that person is able to do
Role underload occurs when too little is expected of someone and that
person feels like they aren’t contributing to the group
NORMS:
Norms are acceptable standards of behaviors within a group that is shared
by the group’s members. All groups have established norms that tell
members what they ought and ought not to do under certain circumstances
Norms are shared expectations:
Performance
o How hard to work, quality of work and tardiness
Appearance
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