ADM 2336 Chapter 14: Chapter 14 - Organizational Culture and Change

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Organizational culture: the shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviours of its employees. 2. culture tells employees what the rules, norms and values are within the organization how to behave, how to dress. 3. shapes and reinforces certain employee attitudes and behaviours through creating a system of control over employees. Some components are readily apparent and observable. Some components are less observable to organizational outsiders. Observable artifacts: aspects of an organization"s culture that employees and outsiders can easily see or talk about- Supply the signals that employees interpret to gauge how they should act during the workday. Artifacts supply the primary means of transmitting an organization"s culture to its workforce. Shows current employees and potential employees, customers, shareholders and investors what the organization is about. 1. symbols: the images an organization uses, which generally convey messages. Nike swoosh represents speed, movement and velocity.

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