MGHB02H3 Chapter 10: Chapter 10 - Communication
11 Dec 2011
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Document Summary
Communication the process by which information is exchanged between a sender and a receiver. Sender must encode their thoughts into some form that can be transmitted to the receiver. Receiver must perceive the message and accurately decode it to achieve accurate understanding. Feedback, involves communicating again, telling the original sender that the receiver has received and understood the message. Effective communication the right people receive the right information in a timely manner. Chain of command lines of authority and formal reporting relationship. Under this system, three necessary forms of communication can be accomplished: Manager-employee communication one to one exchange of info between boss and employee enable boss to instruct employee in proper task performance, clarify reward contingencies and provide social emotional support. Conflicting role demands managers have difficulties balancing task and social-emotional functions role. Sender need not be responsible for the bad news for the mum effect to occur.
