MGHB02H3 Chapter 16: chapter 16
Document Summary
It is the way in which the changes are implemented and managed that is crucial to both customers and members. Two basic sources of pressure to change: external sources and internal sources. ---organizations work hard to stabilize their inputs and outputs. Environmental changes must be matched by organizational change, if the organization is to remain effective. ---changes can be provoked by forces in the internal environment of the organization: low productivity, conflict, high absenteeism and turnover. ---internal forces for change occur in response to organizational changes that are designed to deal with the external environment. (mergers and acquisitions occur to bolster the competitiveness of an organization) ---when threat is perceived, organizations unfreeze, scan the environment for solutions (invest resources), and use the threat as a motivator for change. Exhibit 16. 1 organizations in a dynamic environment must generally show more change to be effective than those operating in a more stable environment.
