ORGS 1000 Chapter Notes - Chapter 8: Selective Perception, Organizational Commitment, Knowledge Transfer

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Professional firm that provides audit, tax and advisory services to the public and private businesses, not-for- profit and public organizations. Learning how to be a professional accountant requires mastery of many behavioural competencies (can only be acquired through on-the-job experience) Learning: reflects relatively permanent changes in an employee"s knowledge or skill that results from experience; the more you learn the more you bring to the table. Decision making: process of generating and choosing from set of alternatives to solve a problem. The more you learn and more knowledge you gain = more accurate and sound decisions one can make. Expertise: knowledge and skills that distinguish experts from novices and less experienced people. The difference is always a function of learning ass opposed to intelligence or other innate differences. True learning occurs when changes in behaviour becomes relatively permanent and are repeated over time. Need to know what employees learn and how they do it.

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