MGHB02H3 Chapter Notes - Chapter 10: Performance Appraisal, Nonverbal Communication, Organizational Communication
Document Summary
Communication process by which information is exchanged between and sender and receiver. Effective communication when the right people receive the right information in a timely matter. Informal communication: filtering tendancy for a message to be watered down or stopped during transmission, upward filtering afraid information used against them, downward filtering time pressures/lack of attention to detail, slowness. Voice constructive expression of disagreement or concern about work/practices. (opposite of silence) if satisfied occurs. Psychological safety a shared belief that it is safe to take social risks (opposite of self sensorship) Mum effect tendancy to avoid communicating unfavourable news to others. Informal communication network of the organization: rumour unverified belief that is in general circulation. Verbal language of work: jargon specialized language used by members of particular groups. Non verbal communication across cultures: facial expressions, gestures, gaze, touch. Cultural context cultural information that surrounds a communication episode. Rely on computer technology to facilitate information exchange.
