MGHB02H3 Chapter 10: Chapter 10 Notes
Document Summary
Communication by strict chain of command: within a strict chain of command, such communication would flow up to and then down from a common manager. Manager-employee communication: manager-employee communication consists of the one-to-one exchange of information between a boss and an employee. Barriers to effective manager-employee communication: many managers have difficulties balancing task and social-emotional functions, mum effect the tendency to avoid communicating unfavourable news to others. Cultural context: messages can be interpreted literally because more meaning resides in message than in context in which communication occurs differences in the importance of context across cultures have some interesting implications for organizational communication. Management training: managers then role-play the problem and are reinforced by the trainers when they exhibit effective skills. Learning objectives checklist: communication is the process by which information is exchanged between a sender and a receiver. Effective communication involves getting the right information to the right people in a timely manner.
