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Textbook Notes for Organizational Behavior at Boston University (BU)

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BUSMG OB 221Christopher PearceSpring

SMG OB 221 Chapter 9: Module 9: Managing Conflict and Negotiation

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Conflict: a process in which one party perceives that his or her interests are being opposed or negatively affected by another party. Relationship conf
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 7: Active Listening

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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 5: Peter Drucker

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Been rejected because too black and white. Theory states that employees are primarily motivated by growth and esteem needs, not by lower level needs. H
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 5: Employee Engagement, Job Satisfaction, Motivation

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Emotional and logical motivation to achieve work-related goals. Focus on the task at work; emotional involvement, commitment, and satisfaction with wor
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 3: Self-Awareness, Mental Models, Contact Hypothesis

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Chapter 3 - perceiving ourselves and others in organizations. How you see and feel about yourself. 1: relational self - friends and coworkers, collecti
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BUSMG OB 221Christopher PearceSpring

SMG OB 221 Chapter 8: Module 8: Leadership, Creativity, AAR

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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 8: Groupthink, Peer Pressure, Decision-Making

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BUSMG OB 221Christopher PearceSpring

SMG OB 221 Chapter Notes - Chapter 3: Fundamental Attribution Error, Mental Models, Long-Term Memory

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Selective attention: the process of attending to some information received by our sense and ignoring other information. Expectations also shape the sel
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 1: Organizational Memory, Organizational Learning, Structural Capital

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Open systems = organizations are complex systems that live within and depend on external environment (raw materials, job applicants, financial resource
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 1: Telecommuting

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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter 8: Team Dynamic, Team Effectiveness, Team Processes

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Mutually accountable for achieving common goals and to influence each other. If one member slacks off, it does not affect others (not interdependent) E
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BUSMG OB 221Anderson Fall

SMG OB 221 Chapter Notes - Chapter 6: Satisficing, Scenario Planning, Brainstorming

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People can process large # of info. People are able to calculate all alternatives and outcomes. People evaluate all alternatives at the same time. Peop
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