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MGHB02H3 (268)
Chapter 10

Ch. 10 Notes

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University of Toronto Scarborough
Management (MGH)
Julie Mc Carthy

May 5, 2011 5:09 PM W10:Ch10 Communication: The process by which information is exchanged between a sender and a receiver. Sender must encode hisher thoughts into some form that can be transmitted to the receiver. The re- ceiver must perceive the message and accurately decode it to achieve accurate understanding. Errors can occur during any stage of the communication process. Effective Communication: Communication whereby the right people receive the right information in a timely manner. Basic IssuesAbout Organizational Communication Communicating by Strict Chain of Command: Organizational communication could stick to the chain of command: lines of authority and formal re- porting relationships. However, formal chain of command is an incomplete and sometimes ineffective path of communication. 3 necessary forms of communication can be accomplished. Downward Communication: Information that flows from the top of the organization toward the bot- tom Upward Communication: Information that flows from the bottom of the organization toward the top Horizontal Communication: Information that flows between departments or functional units, usually as a means of co-ordinating effort. Deficiencies in the Chain of Command: Managers recognize that sticking strictly to the chain of command is often ineffective. Informal Communication - Chain of command fails to consider informal communication between members (which helps people to accomplish their jobs more effectively). Not all informal communi- cation benefits the organization. Filtering: The tendency for a message to be watered down or stopped during transmission. The poten- tial for filtering increases with the number of links in the communication chain. Organizations estab- lish channels in addition to those revealed in the formal chain of command. For instance, open door www.notesolution.com
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