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Chapter 10

Chapter 10 - Communication.pdf

10 Pages

Management (MGH)
Course Code
All Prof.

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Chapter 10Communication What is CommunicationCommunication The process by which information is exchanged between a sender and a receiverA Model of the Communication Process and An Example Sender must encode hisher thoughts into some form that can be transmitted to the receiver Receiver must perceive the message and accurately decode it to achieve accurate understandingEffective Communication Communication whereby the right people receive the right information in a timely manner Basics of Organizational Communication Communication by Strict Chain of Command Chain of Command Lines of authority and formal reporting relationships Under this system three necessary forms of communication can be accomplishedo Downward Communication Information that flows from the top of the organization toward the bottom o Upward Communication Information that flows from the bottom of the organization toward the top o Horizontal Communication Information that flows between departments or functional units usually as a means of coordinating effort Such communication would flow up to and then down from a common managerDeficiencies in the Chain of Command Informal Communication Chain of command fails to consider informal communication between members Filteringo Filtering The tendency for a message to be watered down or stopped during transmission 1Page
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